Refund policy
Last updated September 13, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at itaaperfumes@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
ITAA
Attn: Returns
RMA #
Merchant House, 89, Memonwada Road, Near Minara Masjid,
Mumbai, Maharashtra 400003
India
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged:
- Customised Gift Sets
- Attar In Glass Bottles
- Premium Oud
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
- Once perfume/attar seal is opened and item is used, it can't be returned
- Video proof of unpackaging the item is to be emailed on itaaperfumes@gmail.com to apply for return
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+919859859594
itaaperfumes@gmail.com